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Frequently Asked Questions

We know it can be overwhelming and scary to take the first step in contacting us, asking for help, and stepping into the counseling room for the first time. We want to meet you in that by providing answers to the most common and frequent questions we are asked in hopes to offer you some peace and clarity. Please do not hesitate to contact us with any further questions, if yours has not been answered.

  • The approach and philosophy of this counseling center is to offer distinctively Biblical counseling and to offer lasting help and hope to individuals. Biblical counseling is an approach that uses the Bible to address the multifaceted issues in the lives of individuals, couples and families. The Bible teaches that destructive thoughts, motives, attitudes, words and actions flow from the sinful nature of man. Biblical counseling addresses this soul-sickness as the source of these offensive human actions and reactions and offers the wisdom revealed in the Bible as the cure. Biblical counseling is practical and effective. It does not view people as simply spiritual beings with spiritual problems. Instead the Biblical counselor sees the individual as a physical, emotional, cognitive and relational being as well. One focus of Biblical counseling is to help others develop a worldview of life that is consistent with the sacred Word of God. The goal of Biblical counseling is spiritual maturity and thus highly values the role of the local church in bringing about the heart change via authentic Christian community. True Biblical change is the result of the Holy Spirit working in one’s heart and often includes intervention by other people such as a pastor, a mentor or a counselor. The Biblical counselor helps people identify their problems in Biblical terms. As this is accomplished, the individual is challenged to seek the root issue and not merely apply band-aids to a spiritual cancer. This process is filled with grace and is ultimately redemption. The Gospel of Jesus Christ is the foundation for the work of Biblical counseling.

  • People come to Rooted and Fixed with many different struggles. We believe that the Bible addresses all of life’s struggles. Thus, we apply a Christ-centered, Biblical worldview to all of life’s problems. Examples of common struggles that we often address include stress, anxiety, depression, anger, grief, marriage and family issues, relational conflicts, identity, purpose, trauma, and more.

  • Rooted and Fixed may be right for you if you are looking to improve your relationship with yourself, others, and God and are seeking a Gospel-centered perspective. Our Biblical counselors work with issues, such as stress, anxiety, depression, anger, grief, marriage and family issues, relational conflicts, identity, purpose, trauma, and more. Rooted and Fixed is not the right solution for you if any of the following is true:

    • You have thoughts of hurting yourself or others

    • You are in an urgent crisis or an emergency situation

    • You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care

    • You are required to undergo therapy or counseling either by a court order or by any other authority

  • No information is disclosed without prior written permission from the counselee. However, we take a few exceptions to this rule, which are:

    • Suspected child, dependent adult, or elder abuse. The counselor is required to report this to the appropriate authorities immediately.

    • If a counselee is threatening serious bodily harm to another person. The therapist is required to notify the police.

    • If a counselee intends to harm himself or herself, the counselor will make every effort to work with the individual to ensure his or her safety.

  • The length of counseling can vary greatly, depending on the problems being addressed; however, we initially will develop a plan that will consist of 12-15 sessions. Truthfully, the length of counseling will depend on what you put into counseling. If you complete your homework assignments, spend time in the Word and in prayer, involve yourself in your local church, and come to counseling ready to be transparent and vulnerable, you will significantly speed up the counseling process.

  • For current counseling/coaching rates and info, please visit our services page.

  • Rooted and Fixed does not work with third-party insurers nor provide the diagnostic codes needed for reimbursement. All counseling fees are due upon time of service. Our rates are set to be affordable to anyone seeking counseling and/or coaching services.

  • We ask for a 48 hour notice, if you need to cancel your scheduled appointment. If you fail to give notice of cancellation, 48 hours before your scheduled appointment, you will be expected to pay before further counseling and/or coaching services will be provided.

  • Minors are seen only by consent of a legal parent/guardian. We strongly encourage the involvement of the parent/guardian and will oftentimes bring him/her in periodically throughout the counseling journey, as we believe in restoring, equipping, and empowering the family as a whole.

  • You will be able to pay for services in person at your appointment, online at time of service through a provided link, or discuss a specific payment plan with your counselor upon your initial intake appointment.

  • Yes, we are able to provide virtual services. Our hope is to meet the needs of individuals no matter where they are located or what their preferences are.

  • Please visit our services page and follow the instructions and link to set up your account in the portal.